Network Operations Center

Mission Statement

The Network Operations Center is staffed by technical professionals. It operates 24 hours a day, 365 days a year, regardless of University closings for inclement weather.

Mission

Ensure the reliability of campus voice, video and data communications at all times and assist the campus community in gaining access to network services.

Communications networks and the services supported by them have become increasingly critical to Cornell University's educational, research and outreach mission. As new services are added and as faculty, students and staff discover new ways to collaborate over the network, this reliance will increase. In support of these activities, the job of the Network Operations Center is to minimize downtime so that network availability approaches 100%.

Services

• Coordinate professional and timely resolution of network troubles.
• Provide effective problem management for campus communications services.
• Provide high quality router configuration services.
• Provide high quality domain name services.
• Manage network changes and moves to minimize disruption.
• Monitor critical network components to detect failures and degraded performance.
• Identify problem areas and coordinate corrective action before services are affected.

Campus communications

• Provide customers with timely updates on service requests.
• Provide timely, consistent and meaningful communications regarding the availability of campus network services.
• Provide general information about campus communications networks and services.
• Meet regularly with key campus customers to ensure communications needs are being met.
• Collaborate with other campus computing service providers to improve network performance and management.

Activities in support of mission

• Maintain network configuration and contact information.
• Maintain notification systems for planned and unplanned outages.
• Assist in design of trouble ticket and change management systems.
• Keep abreast of emerging technologies and related management tools.
• Serve as customer advocate with external service providers.
• Provide leadership within CIT for addressing campus wide networking issues.

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