Cornell Information Technologies (CIT) is Cornell's central information technology organization and operates under the purview of the Office of Information Technologies. Information about technology services at Cornell is available on the Computing at Cornell web site.
Primary Points of Contact in CIT
- CIT Contact Center (HelpDesk),
5-8990, helpdesk@cornell.edu
- Technical consulting and referral
Mon.-Fri., 8 a.m. to 5 p.m. (with extended phone hours Mon.-Thurs., 5 p.m. to 6 p.m., during the academic year)
119 Computing and Communications Center, on the Ag Quad - Network and Computer Security Incident Reporting and Response,
5-9900,
abuse@cornell.edu
- Network Operations Center (NOC), 5-9900, noc@cornell.edu
- Network Operations Center (NOC), 5-9900, noc@cornell.edu
- Trouble reports for communications infrastructure (voice, video, and
data networks), central servers and mainframes
24 hours a day, 7 days a week - Network and Communication
Services Operations Support, 4-6271 (4-NCS1), 120
Maple Ave., fax 5-8761
- Voice and data services - network and phone installations
Student Services, see ResNet and ResPhone below
Specific CIT Services
- Academic Technology Center (ATC)
- ATC Facility for faculty and graduate
students
124 CCC, 5-9760, atc_support@cornell.edu
Course Technologies, 5-9760
Faculty Development and Training, 5-1618
Instructional Design and Production Services, 5-7341
Student Technology Assistant Program, 5-9760 - AUDIX Voicemail Service
- Students register online with ResPhone
All others contact Network and Communication Services, Operations Support - Backups (EZ-Backup), ezbackup@cornell.edu
- Bear Access package of online services
- Software, updates, and problem reports, 5-8990 or helpdesk@cornell.edu
- Calendaring, electronic calendaring
service, 5-8990
- Cellular Telephone Service
- CIT Contact Center (HelpDesk)
- Cellular Telephone Service
- 5-8990
helpdesk@cornell.edu
119 CCC, 8 a.m. to 5 p.m., Mon.-Fri., until 8 p.m. Mon.-Thurs. during academic year - Classroom Technologies, 4-2821
- Computer Repair (not a CIT service) see Office Equipment Repair
- Computer Sales and Rentals, see the Technology
Connection, a division of Cornell
Business Services
- Consulting and Referral for technical questions, 5-8990 or helpdesk@cornell.edu
- CornellC Mainframe Status, 5-6424
- Course Technologies, 5-9760
- CUinfo campus-wide information service
- For CUinfo service-related questions: cuinfo-admin@cornell.edu
For general university information: 4-INFO (4-4636) - CU People personal
web page service is no longer accepting new registration. For info contact webpages@cornell.edu
- Customer Service, 5-8990
- Directory Changes
- Documentation, see Publications
- Educational Television Center, 5-8162
- E-lists (also known as mailing lists or Lyris), general questions and problem reports, 5-8990 or helpdesk@cornell.edu
- List owners may contact listmgr@cornell.edu
- Email, general questions and problem reports, 5-8990 or helpdesk@cornell.edu
- Email Forwarding for Alumni, 4-7186, mailforward@cornell.edu
- EZ-Backup, ezbackup@cornell.edu
- EZ-Print, 5-9900 or noc@cornell.edu
- EZ-Remote, 5-8990
or helpdesk@cornell.edu
- Faculty Support Services for Teaching with Technology, 5-9760 or atc_support@cornell.edu
- HelpDesk, see CIT Contact Center
- Instructional Design and Production Services, 5-7341
- Integrated Web Services
- Internet Connections
- Dial-up (EZ-Remote) or ResNet,
contact the CIT Contact Center
Ethernet, contact Network and Communication Services, Operations Support
Wireless, contact RedRover - Labs for Public Use
- Locations:
1504 Clara Dickson, 5-9796
318 Phillips Hall, 5-2005
211 Robert Purcell (RPCC), 5-0545
Stimson (G25 & G257), 4-5017
Mann Library Loaner Laptops
221 Tjaden Hall, 5-9916
B7 Upson Hall, 5-8812
Uris Library Labs (Tower Room), 5-9572
- E-lists (also known as mailing lists or Lyris), general questions and problem reports, 5-8990 or helpdesk@cornell.edu
- List owners may contact listmgr@cornell.edu
- Mainframe and Central Server Operations, see Network Operations Center (NOC)
- Modem Access, see EZ-Remote
- Net-Print laser printing service, 5-8990 or net-print@cornell.edu
- Network and Communication Services, Operations Support, 4-6271 (4-NCS1), 120 Maple Ave., fax 5-8761
- Voice and data services - network and phone installations
Student Services, see ResNet and ResPhone below - Network IDs, 5-8990 or helpdesk@cornell.edu
- Network Operations Center (NOC), 5-9900 or noc@cornell.edu
- Network trouble calls and trouble with communications infrastructure, central servers and mainframes. 24 hours a day, 7 days a week.
- Network
Status
- Network Trouble, 5-9900
- Passwords, 5-8990 or helpdesk@cornell.edu
- Printing Services, see Net-Print and EZ-Print
- Publications
- To order copies: pubs-orders@cornell.edu
- RedRover wireless networking, helpdesk@cornell.edu
- ResNet (Residence Hall Network Service), 119 CCC
- 5-8990, helpdesk@cornell.edu
- ResPhone (Residence Hall Telephone Service), 5-8990, helpdesk@cornell.edu
- Telephone Repair, see your Residence Hall Service Center or fill out Campus Life's online Work Order Request form
- Security, Network and Computer Security Incident Reporting and
Response, 5-9900, abuse@cornell.edu
- Server Farm Information, serverfarm@cornell.edu
- Software Acquisition Service, 5-3016, software_programs@cornell.edu
- Software Sales, see Cornell Business Services' Technology Connection at the Campus Store
- Telephone Services for Faculty/Staff
- Server Farm Information, serverfarm@cornell.edu
- AUDIX Voicemail Service,
contact Network & Communication Services, Operations
Support
Authorization Codes (PINs), 4-NCS1 (4-6271)
Calling Cards, 4-NCS1 (4-6271)
Cellular Telephone Service
Installation, contact Network & Communication Services, Operations Support - Telephone Services for Students, see ResPhone
- Training
- B06 CCC, 5-8000, workshop-info@cornell.edu
Workshop registration
Computer Based Training/SkillSoft - Trouble Calls, 5-8990
- uPortal.Cornell,
5-8990
- Video Services (video conferencing, streaming, distibution), 5-4958
- Operations Center, 5-1047
- Voice and Data Services (network and phone installations) see Network & Communication Services, Operations Support
- Voice Mail (AUDIX), see Network & Communication Services, Operations Support (for staff and faculty) or ResPhone (for students)
- Web Production Group - see Integrated Web Services